FREQUENTLY ASKED QUESTIONS
We currently do not put our products on the ferries or airlines/seaplanes to our neighboring islands. However, we can arrange to have our items taken physically aboard travel vessels by a party designated by our clients. This would have to be pre-arranged with us prior to your order being placed, as we cannot always make this accommodation.
Our preferred method of payment is PayPal. Within 24-48 hours of order submission, an invoice powered by PayPal will be sent to you via text or email and once payment is completed, your order will be processed and your place on our schedule secured. Please be advised that a PayPal account is not required to complete payment; just a major debit/credit card.
For select orders, payment may be made in cash at the time of pick-up/drop-off. For event treat tables and orders that total more than $120, 50% of the total amount of payment is due at the time of ordering and the remaining balance is due 48 hours before the event. We also accept payments via ATH Movil.
Divine Designs is not responsible for our products after they have been picked up by/dropped off to our clients. We recommend that clients consume their orders shortly after receipt, however our covered treats may last 1-2 days after with the proper storage. We recommend that our clients store our products in a refrigerator to maintain freshness and flavor. For events, we recommend that air-conditioned venues be used to keep the treats in the best condition for your guests.
Divine Designs requires customers to place orders at least 72 hours in advance for standard orders. Custom orders and treat tables require much more time and preparation, so we ask that our clients place those orders at least 2-3 weeks in advance. Please note that we are often booked days, weeks, and sometimes months in advance, so our all of bookings depend on current availability.